Connect Your CRM and Support Data to Revenue
Zovik connects Freshsales CRM, Freshdesk Support, and Freshmarketer — linking your customer relationships, support quality, and marketing campaigns directly to revenue impact.
Our team will set everything up for you.
What You Get
Three Freshworks products. One analytics view.
CRM, support, and marketing data — unified with your eCommerce metrics and powered by AI.
Freshsales CRM
Contacts, deals, pipeline stages, and account analytics. Track your sales pipeline alongside eCommerce metrics for a complete revenue picture.
Freshdesk Support
Ticket volume, resolution time, CSAT scores, and SLA compliance. See how support quality correlates with customer retention and revenue.
Freshmarketer Campaigns
Campaign performance, journey analytics, and conversion tracking. Understand which marketing campaigns drive CRM conversions.
Pipeline Analytics
Visualize your sales pipeline: deal stages, conversion rates, average deal size, and pipeline velocity. AI identifies bottlenecks.
Support & Revenue Correlation
Discover insights like 'Customers with 3+ support tickets have a 40% higher refund rate.' Connect support patterns to revenue outcomes.
Contact Intelligence
Enrich your contact data with eCommerce activity. See which CRM contacts are also customers, their LTV, and purchase history.
SLA Monitoring
Track SLA compliance rates, first response times, and resolution times. Get alerted when support metrics trend downward.
Cross-Platform Insights
Combine CRM, support, and marketing data with your store and ad platform data for insights no single tool can provide.
AI Insights
Claude AI analyzes patterns across your entire Freshworks suite and eCommerce data, surfacing correlations between support quality, sales performance, and customer revenue.
How It Works
Connected in 5 minutes. Insights instantly.
Connect Freshworks
Enter your Freshworks API credentials. Zovik connects to Freshsales, Freshdesk, and Freshmarketer in one step.
CRM Meets eCommerce
Your CRM contacts, support tickets, and marketing data appear alongside your store and ad analytics.
Discover Hidden Patterns
AI finds correlations between support quality, sales pipeline, and revenue that are invisible when these tools are siloed.
Metrics
CRM, support & marketing metrics unified
Stop treating CRM and eCommerce as separate worlds
Connect your Freshworks data to your revenue. See what no single tool can show you.
Get StartedOur team will set everything up for you.